Return & Refund Policy

 We strive to ensure your complete satisfaction. If you need to cancel an order or request a refund, here’s how the process works:

1. Order Cancellation

• You may cancel your order before it is shipped by contacting us at shungitelife@gmail.com or calling +374 99 523 716.

• Once the order is processed and shipped, cancellation is no longer possible, and standard return policies apply.

2. Refund Eligibility

• Unopened & Unused Products: Refunds are available within 365 days of delivery, provided the item is in its original condition.

• Defective or Incorrect Items: If you receive a damaged or wrong product, we’ll cover return shipping and issue a full refund or replacement.

• Change of Mind: Buyer covers return shipping costs.

3. Return Process

1. Contact Us – Email us at shungitelife@gmail.com with your order number and reason for return.

2. Ship the Item Back – We’ll provide return instructions.

3. Refund Processing – Once we receive and inspect the item, your refund will be processed within 7 business days.

4. Refund Methods

• Refunds are issued to the original payment method. Processing times depend on your bank or payment provider (typically 3–10 business days).

5. Non-Refundable Situations

• Personalized/custom-made items (unless defective).

• Products damaged after delivery due to misuse.

Need Help?

For any questions, contact us at:
shungitelife@gmail.com
Phone/WhatsApp: +374 99 523 716

We’re here to assist you!